Refund policy

Refund & Return Policy

Effective date: October 15, 2026
Last updated: October 16, 2026

Every item in our shop is made to order and printed on demand just for you by our fulfillment partner, Printful. We want you to love it. Here's how returns, refunds, and cancellations work.

1. No returns for change of mind or wrong size

Because each item is made just for you, we can't accept returns or exchanges if you change your mind, order the wrong item, or order the wrong size. Please check the size chart and product details before you order.

2. Misprinted, defective, or damaged items: we'll make it right

We will replace or refund any item that arrives misprinted, defective, or damaged in transit, or if we sent the wrong item.
1. Email us at summitcraftco@gmail.com within 30 days of delivery. 2. Include your order number, a short description of the problem, and a clear photo of the item. If the wrong size was sent, include a photo of the label. If it was damaged in shipping, a photo of the packaging helps too. 3. Once we review your claim, we'll send a free replacement or a full refund, whichever you prefer (as long as the item is still available). 4. No need to send it back unless we ask.

Damage caused after delivery, such as from washing against the care instructions or normal wear, isn't covered.

3. Lost packages

If your package is lost in transit, we'll work with the carrier and Printful to resolve it, and send a replacement or refund once the loss is confirmed. See our Shipping Policy for details.

4. Cancellations

You can cancel for a full refund only before production starts. Production often starts within a few hours of your order (sometimes sooner), so please email us right away. We can't guarantee a cancellation window.
Once production has started, we can't cancel the order, because the item is already being made for you.
Where local law gives you a statutory right to cancel or return (for example, Brazil's 7-day right after delivery or other consumer-protection laws), we honor it, and nothing in this policy limits those rights.
If we cancel your order for any reason, or if your order is delayed and you choose to cancel before it ships, you'll get a full refund.

5. Please don't mail returns without instructions

Our Idaho address is for correspondence only. Please don't mail any item to us unless we've given you instructions. Items sent without instructions may not be accepted or refunded.

6. How refunds work

Approved refunds go back to your original payment method. Your bank or card issuer may take 5–10 business days to post the refund.
If you haven't received an approved refund after that, check with your bank first, then contact us.